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AI in Live Dealer Casino Games: How the AI Revolution Could Change the Casino Industry

The recent AI revolution has spread like wildfire across all walks of life.

Few events in modern human history have shown the potential to change who we are and what we do rapidly.

The impact of AI will likely lead to jobs no longer existing, industries being wiped out, and new ones emerging daily.

How will this affect the casino industry as a whole, and, more specifically, how will this impact the live casino industry?

It can go one way or the other – AI can help identify problem gamblers early as well as self-exclusion from all casinos. Still, it could generate more revenue from the players in fair, not-so-fair, or downright shady ways.

Most AI improvements in the live casino industry are expected to be in the background and deal with perfecting the games and analyzing player behaviour.

Customer service might be elevated to an entirely new level. Also, the quality and affordability of AI art might help many new game developers enter the scene.

Let’s explore possible AI applications in the live casino industry one by one.

AI in Live Dealer

AI and Problem Gambling

AI’s influence extends to the realm of problem gambling. With its capacity to detect patterns and anomalies in player behaviour, the AI system can identify signs of compulsive gambling and intervene before it spirals out of control.

For companies and organizations prioritizing responsible gaming, AI offers an even more precise method of detecting problem gamblers early, allowing them to assist.

Conversely, there is no doubt that AI will also be utilized for the opposite purpose — targeting problem gamblers.

Certain online casinos make it their core business to focus on problem gamblers, tailoring their offers accordingly and profiling players for various intents.

While we would all prefer the former scenario, numerous casinos will leverage AI to profile players, allowing for finer categorization and targeted offers matched precisely to the player’s profile, thus increasing the likelihood of them being claimed.

This underscores the increasing importance of exclusively engaging with UKGC-licensed casinos that are well-known, trusted, and part of the GamStop self-exclusion scheme.

As a player, would you prefer to engage with a casino that detects your gambling problem and offers assistance or one thatseess the issue and targets your weak spot?

Enhanced Security with AI

AI will help casinos be more secure and will also help them identify frauds much more accurately.

This will likely also involve more accurate player identification and verification, leading to a reduced number of fake accounts and reduced fraudulent behaviour.

Players are unlikely to see the direct benefit of this. The casino will benefit the most as less money will be lost through fraud.

Chances are, we’ll be looking at the unification of the whole process, where some companies will verify players for all casinos.

At the moment, casinos do this in-house. Soon, we might be looking at a single point of verification that will then be valid for all online casinos in the UK.

Customer Service

We can chat with a human customer service representative or chatbot that guides us through a list of FAQs.

With the emergence of true AI, it will be possible to train customer service chatbots perfectly and enable them to interact with our player account immediately to solve the problem.

For instance, in returning bonus funds wrongly taken from our account or for processing payments.

As AI can chat with us and also interact with the code of the online casino, whoever is training the chatbot has the opportunity to create a perfect assistant who can resolve issues immediately without needing to contact anyone in another department.

In other words, AI can chat with you and solve the technical problem immediately.

AI and Big Data in Casino Games

Casino games are all about math. What used to be a simple house edge in traditional table games is now a complex matter that can’t be explained using one metric.

Live dealer games such as Monopoly Big Baller are so complex that each possible bet has its own RTP and house edge, while the inner workings of how random multipliers work are unknown.

We can expect the AI revolution to allow more complex game mechanics by an order of magnitude, meaning the games will be more elaborate.

Perhaps we will lose the idea of a house edge altogether as it will be too complex to describe.

Games such as blackjack, with its house edge coming from the set of table rules, will feel very rudimentary in comparison.

Game developers such as Evolution will continue to build good things if we apply what we already know to the future.

There will be fun complex games with a reasonable house edge, but they will use AI to perfect their product further.

AI will help detect player behaviours, seeing which features are most interesting and which are not.

We might end up with infinitely better games that push all our buttons, continuously removing any weak spots the games may have.

AI Art in Casino Games

It is almost universally known only the top game developers can hire and pay for the top artistic talent that creates most of the art in the game – graphics, animations and music.

While the top game developers can’t progress any further in this regard, the smaller, upcoming game developers will benefit most from AI. Using AI, they can produce whatever art they want and do so very quickly at virtually no cost.

This will allow for faster and cheaper game development, so we will see what the small developers have in store for us.

So far, they have been limited by what they can and can not do, and now they can produce games easier and cheaper.

As a side note, developing an online slot game may become more straightforward using AI.

Will AI replace Human Dealers?

The live dealer casino niche is distinct due to its utilization of real human dealers and presenters.

If a poll were conducted among casual and professional gamblers, they would likely confirm they prefer human interaction and dealers’ intricate array of hand gestures.

For instance, dealers often clap their hands and reveal both sides of their hands to demonstrate they aren’t taking chips from customers.

Or, they will sweep their hand across the table to open and close betting.

It’s unlikely that AI could replace a live dealer, given automated RNG table games already fulfil this role.

The authenticity provided by human dealers and physical cards or wheels contributes to the appeal of live dealer games.

This is primarily because these games are crafted to replicate the authentic land-based casino experience.

Unless there is a significant shift in perspective, human dealers will remain the central feature in this niche.

If anything, a skilled and experienced live human dealer will become even more valuable.

The underperforming live dealers with minimal training who don’t appear to enjoy or be suited for the role are most at risk of being replaced by a Mr. Monopoly AI character.


The live casino industry has reached a level of maturity where major shifts are unlikely.

However, we can anticipate an evolution in numerous facets of online gaming, which should generally benefit players.

AI can and will be used for dishonestly making money. There is no doubt about that.

That’s why it will become even more important to only gamble on games by legit developers in licensed casinos.

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About Neil’s Casino Comparer Reviews

I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.

Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?

Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?

Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?

Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?

Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?

Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?

After all that, would I play there regularly?

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