Following the announcement that Playtech had built a new live casino studio in Riga, and my discussions with Kevin Kilminster at ICE 2017 we can now get our first glimpse inside Playtech’s new live casino studio.
General play tables for Blackjack, Baccarat and Roulette are now being streamed from the new studio.
The tables are called Grand or Royale and are located in an area that has been decorated in Gold and luxury fittings, very much like the look you’d see onboard an ocean cruise liner.
The colour layout is similar to Evolution Gamings Baccarat Studio, minus the streaming water.
Gone are the headphones, and in are new dresses and suits for the dealers.
The playing interface is still the same, but the surroundings are certainly different. Much more in keeping with modern studio layouts and decor.
The lobby interface is also changing with the new version being available at Bet365.
Make sure you check out the latest live casino news on the dedicated section on this website.
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?