Regular players will have noticed changes at Playtech Live Casino being introduced during September 2015.
The playing rules for Live Blackjack have been changed. “US Style” is now available at all tables, which means that cards are not burned when a new shoe is started or at the start of each hand.
A new game “Live Hi Lo” or “Hi-Lo Gambler” has been introduced. I first became aware of the development of the game back in February 2015 and had imagined that we would start to see it appear at live casinos soon after.
Live Hi Lo is a game where you bet on what the value of the next card will be against the card that has been dealt previously. Full playing details and rules can be found on my Live Hi Lo page.
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?