Interview with Sara – Live Dealer at Vivo Gaming

Training

What training are you given?

We have a full program that can take between 1 week to 1 month depending if the dealer has experience. It covers being a casino dealer, the Vivo gaming dealer application and how to work in live broadcasting.

It might seem easy but it’s really not!

Who provides the training?

Our studio manager and the pit bosses.

How long does the training take and do you have to pass tests before you are allowed to deal.

Between 1 week to 1 month, and yes we have 2 final tests on our training tables, as well as an exam to learn how to deal with any kind of human errors.

Do you have to be trained in all the games before you are allowed to deal for real?

Yes, since our manager wants us to be dealing on all kinds of games including roulette, blackjack and baccarat, we have to know how to work on all the tables before we start working live.

Dealing

Is your on table performance measured? If so, in what way?

We have a management room with programs and the pit bosses check our work, if we are smiling and looking at the camera.

How do you know when you’re doing a good job?

When I get good comments from players, from the casino operators and feedback from my management.

How important is the chat facility?

I think it is very important, both for us dealers and for the players.

It gives us the feeling that we can interact and it makes the live dealer gaming experience more fun.

Do you have pre-prepared questions to get players talking?

No, we keep it very basic and let them talk, as we have multiple players playing on our table at once.

But we do greet and thank them when possible.

Was there anything that surprised you about being a live dealer?

So many lights, technology and cameras in the studio! It took time for my eyes to get used to the lights.

Technology

When you are dealing what information do you have in front of you?

We see the user chat, the cards dealt, the option to call our pit boss for help if needed, the time left for the round and the new players that have entered the table as well.

What info do you have about the player?

We see their name and what country they are from.

Do you know how much people are betting?

No we do not have this information in front of us, but on some tables we know who is the player betting the most.

Personal

Do you play casino games yourself?

I like slots :-).

What is your favourite game? and why?

Slots, I don’t want to think too much when in a casino.

What is the best part about your job?

The girls I work with at Vivo Gaming.

What’s the best thing about working for Vivo Gaming?

The management works together with us and together we improve our dealing methods and provide a better experience to our live dealer platform players. We feel like a team.

What is the funniest thing that has happened to you at work?

My friend was dealing on a roulette table when she suddenly started to sneeze and she could stop!

Our pit boss had to replace her for the game to continue. We were all holding ourselves from laughing because we were dealing too, which made it even funnier and harder to control! :-).

What do your friends think of your job?

They want to come to work too!

If you could choose 7 people to deal blackjack to who would they be and why?

• Leonardo DiCaprio, do I need to explain myself?
• Franklin Chang-Díaz, I like to have important people on my table.
• Oscar Arias Sánchez, another powerful person to have.
• Madonna – I love her.
• I have 3 players on Vivo Gaming platform who are always playing on my tables, even when I deal Baccarat, Roulette or Blackjack – I would love to see them playing in front of me once! Thank you for all your compliments eduardenri ! :-).

Is there anything else you’d like to say to give the readers an insight of online live casinos?

Thanks for the interview, come play on Vivo Live dealer casinos! I will be dealing 🙂