A state of the art training academy is located front and center in the building. It’s the first thing you see once you get past reception. With glass walls all around, it’s bit like a fish bowl, with no hiding place for the trainees inside.
Attended by an average of 15 new recruits, a new 3 week training program starts each week.
The training for the dealers is comprehensive, covering game rules, how to deal, presentation and acting skills.
They also get trained in responsible gambling techniques to supplement to the automated tracking systems.
An onsite makeup and nail studio is also available, ensuring that everyone is able to meet the presentation standards.
Apart for some basic safety and operational rules the dealers are actively encourage and trained to be as natural as possible. This is a big culture change from what was expected a few years ago and if you visit any of the tables you’ll see what I mean.
Non dealer staff get a 2 -3 day cut down version of the training. This helps them understand the services they are supporting.
I like this holistic approach, it shows joined up thinking and the desire for everyone to be working towards the same goals.
Yet another reassuring signal to confirm the ethos. It’s not all talk!
I was surprised to learn that language skills are also taught, with German, English, Polish and Italian being offered.
It’s not unusual for dealers or ancillary support staff like shufflers to learn a new language, which then gives them greater opportunity for career advancement.
I found that most of the support staff I spoke to were ex dealers.