TheScore.bet faces a C$200,000 penalty in Ontario after the Alcohol and Gaming Commission of Ontario (AGCO) found that the operator failed to honour two cash-out offers made to a customer.
The case involves two separate cash-out amounts. One offer was worth C$380,000, while another was for almost C$100,000. The regulator determined that the operator did not honour the offers as presented.
The issue concerns the way cash-out functionality was provided to the customer. Cash-out options allow bettors to settle a wager before the underlying sporting event has finished, based on the value offered by the operator at that moment.
The AGCO’s action places the case within Ontario’s broader regulatory focus on betting products and the accuracy of information presented to customers. The regulator described the cash-out issue as misleading.
The C$200,000 penalty follows the regulator’s review of the circumstances surrounding the two offers. The case highlights the importance of operators ensuring that betting features operate consistently with the terms and values displayed to customers.
TheScore remains active in Ontario, while the regulatory penalty adds another compliance issue for operators operating in the province’s regulated online gambling market.
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