The UK Gambling Commission has confirmed a £5 million regulatory settlement with Rank Group following anti-money laundering and social responsibility failures at its land-based casino operations.
The settlement covers three Rank-owned businesses: Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited and Gaming Group Limited. Together, the companies operate 51 casinos across Great Britain.
The regulator identified failures in the operators’ anti-money laundering policies, procedures and controls. These included weaknesses in risk assessments, inconsistent decisions involving high-risk customers and failures to carry out enhanced customer due diligence when required.
The UKGC also found shortcomings in safer gambling interactions. One customer lost £50,000 without the required interaction, while another customer won £260,000 over a short period before losing £250,000 within 12 days without evidence of an appropriate safer gambling interaction.
The regulator also highlighted a case involving a customer returning after a period of self-exclusion, where an interaction did not take place until the customer had lost £25,000. As part of the settlement, Rank’s affected operations will be subject to independent third-party audits covering anti-money laundering and safer gambling policies and controls.
The case highlights the UKGC’s continued enforcement focus on land-based gambling businesses as well as online operators.
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