The gambling forums and Youtube are buzzing since Michael Morgenstern posted a youtube video of a live Blackjack dealer at Betonline casino alleging cheating.
In the video you can clearly see the dealer appears to flip up the top card in the dealing shoe and deals the next card from underneath it.
If the dealer is cheating then you’ve got to ask yourself why he would do such a thing when it’s being streamed live online. It doesn’t really make sense.
The tables that Betonline use are provided by Global Gaming Labs and from what I can see it’s a generic table used by lots of different casinos at the same time.
It all looks rather clumsy to me.
Regardless of whether this is found to be cheating or just a poor dealer in action it will not do the online gaming industry any favours at all.
I find it hard to believe that Global Gaming Labs would be involved.
Most of their income will come from license payments from the casinos and a share of the revenue taken at each table.
So GGL are never in a losing position. Surely their reputation is greater than the few dollars they’d make by using a cheating dealer.
I’ve contacted GGL for a comment so will see what transpires.
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?