Press Release: March 15th 2017.
Playtech Live has launched its flagship Live Casino experience, Grand Royale – the first of many new concepts that will come together to create the company’s next generation Live Casino offering within the industry’s largest and most cutting-edge studio.
Grand Royale is a high-end experience that delivers the look and feel of true VIP standards offering Playtech licensees and their players superior features, functionality and personalisation and segmentation.
Appealing to high-level value clientele, Grand Royale contains an array of new studio design elements including Playtech’s Grand Blackjack, offering VIP customers the same experience of a Salle Privée table. New style tables also feature across the room with Grand Roulette upgraded to Playtech’s Mini Prestige Roulette delivering a more engaging and richer player experience.
The new experience contains a total of seven tables including five Blackjack tables, one Baccarat table and one roulette table.
Grand Royale opened on time at the end of February and with the smooth migration of existing users. Immediately following the upgrade Playtech reported an uplift of more than 30% across the new tables.
Shimon Akad, COO, Playtech, said:
“This first deployment represents the beginning of Playtech’s new, next generation studio proposition, and complements our new, market-leading UI, that began rolling out during the fourth quarter of last year with HTML5 Roulette and other games.
Each of the upcoming experiences, including Grand Royale, has been hand engineered to fit the needs of the customers using it, and contain unique elements that are specially designed to maximise the impact value we get from the customer and diversify the existing network.”
“The Live team have worked tremendously hard on the new studio and the many new environments, rooms and experiences that will soon be launched. Grand Royale is the first of many and truly stands out as a best-in-class live casino product that I’m confident operators will significantly benefit from and players will love to play,”
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?