21st September 2017 – Playtech has announced today that it has completed its Live Casino studio migration into their new 8,500 square meter home in Riga, Latvia.
I reported the start of the migration process back in February 2017, when they began moving the first of their dedicated clients, Sky Casino.
Most of their customers took the opportunity to update and restyle their areas taking advantage the new technologies the facility had to offer.
From the sound of the press release Playtech are really pleased with how it’s turned out.
Shimon Akad, COO, Playtech, said:
“Playtech demonstrates its absolute commitment to delivering the best Live Casino experience and this project is significant testimony to it.
From making one of our largest ever investments and redeveloping this site into the world’s largest Live Casino studio, to completing the largest Live customer migration ever seen, it’s been an exhilarating, non-stop journey and there is much more to come.
Licensees and potential new operators visiting the new and innovative studio have been blown away at the operation we have here now.
They have been so excited to see the huge progress we’ve made in creating unique dedicated experiences and word is spreading fast to other operators in the market.
Getting to this stage so quickly and without any issues is due to the enormous dedication of the team.
I’d like to thank everyone who has contributed to this project for achieving what is, without a doubt, the world’s most cutting-edge, best-performing, next generation Live studio.”
Playtech goes on to claim that:
The technology within the building is unmatched with hundreds of state-of-the-art cameras, catering for hundreds more custom-made tables and gaming areas, an advanced control and monitoring centre and large-scale dealer campus used to train and develop all Playtech Live’s staff.
From a player’s perspective the migration has been a seamless process.
We’ve seen new tables appear and changes to the dedicated areas, as the old has been switch on for the new.
Some rule changes in Blackjack has made the game more player friendly.
The new dedicated areas are impressive. Some of Playtech’s clients have taken more of a leap than others.
I’ve yet to visit the new studios so haven’t been able to compare how this stacks up against some of the other live casinos studios I’ve visited.
At the moment we only have Playtech’s word that this is the biggest and best in the industry, but regardless Live Casino is fit and healthy.
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?