It’s not often that I feel compelled to highlight some of the dubious goings-on in the world of online gaming but this one really takes the biscuit.
I see a lot of complaints in the forums, most have no substance, but there are one or two that are worthy of mentioning.
Whilst most of the industry is clean there are one or two bad apples that taint the reputation of online gaming.
You’ll remember that I published an article about the Live Dealer cheating scandal. I even followed up my report with a trip to Costa Rica to meet with the owner of Global Gaming Labs, the supplier implicated in the scandal to try and get to the bottom of the allegations.
In this latest episode, we see an online operator, BurnBet Casino making death threats to the owners of the online casino review website, Latest Casino Bonuses, for exposing them for using fake and pirated games.
The evidence provided by LCB is solid. From the paper trail that’s been evidenced on the LCB website, it’s clear that Burnbet were given every opportunity to give their side of the story.
Instead, they reacted by issuing threats and have gone on a campaign to smear the owner and his staff.
It’s unbelievable behaviour and something I felt I needed to share with you.
For the record, I would strongly recommend that you do not play and games at Burnbet Casino.
They have a Live Casino from Xpro Gaming. While it’s impossible to fake the live games you should not be tempted to play at Burnbet as they have demonstrated they have no regard for the players using their site.
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?